Processes must be mapped out, responsibilities assigned and users trained.
How we make it work for you
Anyone who knows us knows that we don't do things by halves! We believe in one point of contact. We believe in a turnkey approach.
That is why our experienced team of specialists supports you during the onboarding process and during the run phase.
Our onboarding process step-by-step
Onboarding
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Pre-Onboarding Preparation:
Needs Assessment: Before introducing MarketingOne, we often conduct a needs assessment to understand the specific requirements, challenges, and goals of their teams.
Data Migration Plan: If the company is transitioning from another system, we'll need a plan to migrate existing data to the new platform.
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Initial Setup:
Account Creation: Users are provided with login credentials or are guided to set up their accounts.
System Configuration: Administrators configure the system based on company-specific needs, such as setting up user roles, permissions, and workflow templates.
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Training Sessions:
Live Demos: Trainers or MarketingOne representative provide live demonstrations of the system's features.
Hands-on Workshops: Users get a chance to interact with the system under guidance, ensuring they understand basic functionalities.
Training Materials: Users are often provided with manuals, video tutorials, and FAQs for reference.
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Integration with other Tools:
MarketingOne can integrate with other tools like CRM, email, calendar, and more. This step involves setting up these integrations to ensure seamless data flow.
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Custom Workflow Creation:
Users are guided on how to create custom workflows tailored to their specific processes and needs.
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Feedback Loop Establishment:
As users interact with the system, they're encouraged to provide feedback. This helps in identifying any challenges they face or additional training they might need.
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Ongoing Support:
Helpdesk & Support: Users have access to a support team for any technical issues or questions.
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Regular Updates:
Paragon releases updates or new features, users are informed and may receive additional training if necessary.
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Review & Optimization:
After a set period, we often review the system's effectiveness. This can lead to further customization or changes to better suit evolving needs.
Professional Services
Which solution fits your situation best? Every organisation is unique. The size, the culture and the composition of the product and brand portfolio are critical. These factors determine your requirements.
Our extensive experience over many years with a wide variety of clients we help you find the right solution for your organisation. Our consultants and project managers see it as their task to exceed your expectations.
Content services
No time or limited resources? If your organisation lacks time, capacity and knowhow, you can opt for our hands-on support. All content is gathered, prepared, converted and distributed in a timely manner.
Product support
The great advantage of doing business directly is that we can respond quickly. Communication lines are short and in emergencies or other situations we can intervene immediately.
Our experienced support staff with expert knowledge is at your disposal. Professionalism is of paramount importance to us.
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First and second line support depending on desired service level.
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Always including access to an online Service Portal, enabling you to track progress 24/7.
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FAQs, best practices and knowledge base available.
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Professional and highly -trained service staff with direct access to our other teams are at your service.
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Guaranteed system availability, updates and maintenance.
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Access for internal and external users.
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Insights into actual levels of service by means of regular reports.
In-house training, workshops or a distance training over a period, all are based on your unique business processes and adapted to your specific situation.